Given the rising number of cases of Coronavirus (Covid-19) across the country, we are putting in a number of measures to safeguard the wellbeing of our tenants, customers, staff and volunteers.
As part of this, we have made the decision to focus on carrying out repairs based on the health and safety of the tenant and property and these will be prioritised accordingly. This means the focus will be on completing those repairs which require urgent attention. We will endeavour to respond within our set timescales, however we would hope that you understand where this is not possible. We may need to postpone jobs and we will rebook these when possible. You should continue to report repairs in the usual ways and we will book in repairs and maintenance where we are able. We will monitor this situation closely and update you if any further changes are necessary.
Carrying out emergency repairs
If you need to report an emergency repair, please phone 0330 678 0008 option 1.
Prior to attending your home to carry out a repair we will phone ahead to check whether you or anyone in your household have any symptoms and/or are in self-isolation. In order to keep our tenants and staff safe during this difficult time, our housing team will give you instructions which we would ask you to follow before, during and after our visits to your property. If you do not follow these, we may not be able to carry out the essential work.
Examples of essential work include gas safety checks and inspections of hoists, through-floor lift or stairlift. If you live in a room with communal facilities, this can also include water tests and fire tests. The Government has not relaxed the legislation on these checks and therefore it is essential we can still access your property to carry these out.
Contacting your Housing Officers
Our Housing Officers will no longer be offering face-to-face appointments, however you can contact the housing team by email at firstname.lastname@example.org
or by telephone on 0330 678 0008 option 2 to request a telephone appointment to discuss your housing issues.
If you are experiencing difficulties or concerns regarding paying your rent, please contact the housing team as soon as possible. There is help available from the Government for those who are financially struggling due to the coronavirus outbreak, please check under the Employment and Finance section on www.gov.uk/coronavirus
as you may become eligible for Universal Credit or Employment and Support Allowance.
We thank you for your cooperation and patience, as we all work together to meet this challenging environment.
We would ask that you please keep an eye on our website www.papworthtrust.org.uk
for further updates as we continue to monitor this changing situation.
The latest information and facts about Coronavirus (COVID-19) is available on the Government website - https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public