With great pride and excitement, we introduce our 2022–25 Business Plan to support our organisational strategy: to deliver good quality homes, jobs and services that enable our customers to achieve their aspirations. 

We welcomed views and feedback from our customers, their friends and family, our staff, volunteers, and funders and gained rich information on our future priorities. From these conversations grew our four strategic objectives; Customer Focus, Sustainability, Grow our Impact and External Influence. 

The last two years have been incredibly tough due to Covid and Brexit, and this year has the potential to continue in the same vein. We enter another year with Government funding being an ongoing challenge, costs of materials and labour exponentially increasing, and the sector experiencing workforce scarcity as never experienced in our working lifetime. 

Despite all of these challenges, we continue to deliver great services, improving the quality of our engagement with customers, their families and carers. We have further developed our ways of working with our staff to increase wellbeing and promote equality, diversity, and inclusion. 

Our innovative approach to technology, listening and learning has meant that customers have benefitted from an increased number of ways to access our services, when traditional methods may have been reduced due to restrictions. We continue to embrace new technologies and actively look for ways it can support our existing and future customers in a way that is better suited to their needs. 

Despite all of these challenges, we continue to deliver great services, improving the quality of our engagement with customers, their families and carers. 

Although the immediate future poses some significant challenges for us to overcome, we have a superb team of great people with strong values who continuously drive the Trust to learn and improve, maximising the impact we have on the lives of disabled people.

Brian Stewart OBE, Chair and Sarah Miller, Chief Executive