Have your say about our repairs service
We’re always looking for ways to improve our housing services and make sure we’re listening to our tenants.
We have introduced a short satisfaction survey following completed repairs in your home to help us understand how you feel about the service you’ve received.
Following a repair that’s carried out by a Papworth Trust operative, you will receive a text message inviting you to complete a brief online survey.
Your feedback is really important. It will help us understand what we’re doing well and where we can make improvements to our repairs service.
Frequently asked questions
How will I receive the survey?
The survey is sent by text message and contains a link to an online survey that can be completed in your browser.
Can I receive it via email instead?
Unfortunately we can only send the survey out by text message at this time.
Where will the text message come from?
For the purposes of this survey, the text message will be sent from the following number: 07462 380024.
The text message will include a link to a survey that is completed in your web browser.
Please do not reply to this number and continue to contact us in the usual way by calling 0330 678 0008.
Press option 1 if something in your home needs to be repaired or replaced.
Press option 2 if you need to speak to your Housing Officer or would like to discuss your rent.
Will I just receive a text message after a repair is completed?
You may also receive a text message after other maintenance visits that don’t include a repair, such as surveyor inspections and gas safety checks.
