Customer Charter

As a customer, you have the right to communicate with us in a way that works for you. We will...

• Make sure it is easy for you to get in touch.
• Ensure you can communicate with us in a number of ways.
• Have a simple approach to sharing information with you.

As a customer, you have the right to be treated with fairness and respect. We will...

• Be friendly, putting you at the heart of everything we do.
• Ensure we are open, honest, and transparent.
• Have helpful and professional staff.

As a customer, you have the right to be listened to. We will...

• Seek and encourage your views, listening to the issues that really matter to you.
• Use your feedback to shape our services and the decisions we make.

As a customer, you have the right to a high-quality service. We will...

• Set high standards for all of our services.
• Have your safety and well-being as our top priority.
• Store and use your personal details and information safely and securely.