Repairs Team

If something in your home needs to be repaired or replaced you should report it as soon as possible by calling our repair telephone number on
0330 678 0008 option 1.

This line is open 24 hours a day, 7 days a week. If you call us on Monday to Friday, between 9am and 5pm, your call will be answered by us. Outside of these hours, your call will be diverted to a call centre. 

You can also email us to report repairs at repairsandmaintenance@papworthtrust.org.uk

Housing Team

If you need to speak to your Housing Officer or would like to discuss your rent telephone us on 0330 678 0008 option 2.  This line is open Monday to Friday between 9am and 5pm.

You can also email us at housing@papworthtrust.org.uk 

You can pay your rent in the following ways:

•    By post – cheques or postal orders can be sent through the post to 1 Saxongate, Bradbury Place, Huntingdon, Cambridgeshire, PE29 3RR
•    By debit or credit card over the telephone – you can call us on 0330 678 0008 option 2 between 9am and 5pm Monday to Friday
•    By direct debit – ask us for a direct debit form
•    By standing order – either ask for a standing order form or give your bank the following payment details:

Barclays Bank account number 30699470

Sort code 20-17-68

Reference number – you will need to contact us to ask what your reference number should be

Tenant Involvement

We want to hear about your experiences of the housing service you receive and how you can use these experiences to work with us to improve the service for all tenants that live in our properties. We have volunteer roles available to join our formal panels where you will be able to work with other tenants and us to contribute and influence the strategic direction of the service. 

Why should you join us?

•    You will be able to improve Housing Services & leave a legacy for future Papworth Trust housing tenants
•    You will grow in confidence & meet new people
•    You will receive training from both internal & external sources
•    You will be able to make a real difference!

If you would like to find out more please contact Tracey Croucher, Tenant Engagement Officer by telephone on 0330 678 0008 option 2, Monday to Friday between 9am and 5pm. You can also email Tracey at tenantengagement@papworthtrust.org.uk