Once a year we send out rent statements to all our tenants. But if you are in rent arrears, you will receive a monthly rent statement.
How to pay your rent
It is important that you pay your rent regularly and on time. Please Contact us
as soon as possible if you think you might have difficulty paying your rent so that we can advise you. You can pay your rent in a number of ways:
- By post – cheques or postal orders can be sent through the post to the Housing Office, Bernard Sunley Centre, Ermine Street North, Papworth Everard, Cambridge CB23 3UY
- By debit card over the phone – you can call the Housing Office during normal opening hours. At present we are not able to take credit card payments
- By direct debit – ask your housing officer for a direct debit form or telephone the Housing Office to ask for one
- By standing order – either ask your housing office for a form or give your bank the following payment details: Barclays Bank account number 30699470 sort code 20-17-68. You must also include our reference number to ensure that your payment is allocated to the correct rent account. You can obtain this reference number from the housing office prior to making any payment through your housing benefit. Currently you can arrange for the council to pay your housing benefit direct to Papworth Trust. But, if you claim benefits such as income support or job seekers allowance, Government reforms will mean that in the future your benefits will all be merged into one benefit called Universal Credit which will include Housing Benefit. You will then be responsible for making sure that you pass the Housing Benefit to us to pay your rent as you will no longer be able to ask for it to be paid directly to us.
Changes to your rent
We review your rent once a year on the anniversary of the date you started your tenancy, or in April if your tenancy started in or before 2009. You will get a month’s written notice of any changes to your rent. If you have a Secure Tenancy the Fair Rent Officer will also review the rent increase, and tell us the maximum rent we can charge you.
There will normally only be one increase to your rent each year, but if we make improvements to your home, a further change may be added. In this situation we would get your agreement before the work was done, and let you know the date of the increase.
It is important that you pay your rent regularly and on time. Not paying your rent is a breach of your tenancy agreement and could result in you losing your home.
If you think you may have difficulty paying your rent please contact your housing officer immediately to discuss how we may be able to help you. If your account does fall into arrears it is expected that you will repay the amount overdue as soon as possible. If you are unable to make up the difference, we will discuss with you a realistic weekly amount for you to pay until the debt is clear.
We take a firm approach with rent arrears. Where we have not been given a good reason or explanation we will take legal action to recover the money you owe. We will try to find an alternative solution but if we take legal action it may result in you losing your home.
If you are on a low income or claiming benefits, you may be entitled to claim housing benefit to help you pay your rent. To find out if you are eligible you will need to complete a claim form and submit it to your local housing benefit department. If you are claiming income support, pension credit or means tested jobseeker allowance you will need to make a claim through the Jobcentre Plus or pension service office that you claim your benefit from. If you are joint tenants you can both make a claim.
When making a claim you will be asked for:
- A copy of your tenancy agreement, you will have been given a copy when you signed it
- Proof of earnings/benefits and the earnings/benefits of any other members of your household.
You are advised to make your claim for housing benefit before your tenancy starts and to provide proof that you have done so. You can provide them with a copy of your tenancy agreement once you have received it.
- If the claim is not received before or during the first week of your tenancy, Housing Benefit may not be paid from the start of your tenancy unless you have a justifiable reason for the delay.
- If you are not entitled to receive the full amount of housing benefit to cover all of your rent you are responsible for paying the difference
- Please note that any delay in making a claim for housing benefit may result in rent arrears which you will be liable for.
Please note that until you have received confirmation that you will get housing benefit, you are liable for your rent and responsible for making payments to us until your housing benefit starts.
If you decide to move out of your home, it is expected that your rent account will be up to date. If there is any rent outstanding you will be asked to settle this debt within four weeks of the end of the tenancy. If you think you may have difficulty doing this, please Contact us
as soon as possible.
In the same way, if there are any amounts outstanding with respect to repairs or any other charges the same procedure applies.