In our recent survey about inaccessible transport systems, you highlighted a range of accessibility issues concerning the Blue Badge, trains and buses.

Your responses proved that there were still some significant barriers that prevented the ability to travel independently, along with providing us with your suggestions for improving a transport system that is accessible for everyone.
We have therefore made the following recommendations to the Government:

The Blue Badge
Local Authorities need to have clear rules over who is eligible for the Blue Badge in order to avoid confusion.

The Government needs to make sure that there is enough Blue Badge parking spaces for current holders, before expanding Blue Badge eligibility.

An easy read version of the rules concerning Blue Badges should be published to avoid confusion and misuse
There should be better signage located near Blue Badge parking spaces so that people are aware of the consequences (fines) of misusing a Blue Badge.

The use of traffic wardens and others need to be increased so that there is better policing of Blue Badge space use

Audio and visual announcements need to be good quality and regularly checked to ensure that people can see, hear and understand them.

An area of priority seating to be provided on buses that is designated to individuals with visual and hearing impairments so that information is more accessible to them.

Disability training to be incorporated as part of bus drivers' compulsory CPC training (every five years) as an essential requirement.

Introduces key performance indicators in franchise agreements for train operating companies on the delivery of passenger assist to ensure that targets are being met.

Practical training of accessible facilities to be implemented into disability awareness training for transport staff so that they are taught how to deal with the practical needs of disabled people.

A member of staff is to be of assistance at every station, or if this is not feasible, operate a 24 hour help service machine at stations where this might not be possible so that disabled people feel confident that help will always be provided.

Please email if you have any further questions about the consultation response