Business Plan 2024-27

We are thrilled to share our 2024-27 Business Plan. This details how we will work towards our organisational strategy: to deliver great quality homes, jobs and services that enable our customers to achieve their aspirations.

Set in 2022, our Strategic Objectives are Customer Focus, Sustainability, Grow our Impact and External Influence. Below these high-level objectives sit many detailed activities that we will be undertaking during 2024 – 25 to achieve our strategy. 

Increased costs, funding restraints, shortages of contractors and materials along with continuous demand for homes and services are some of the ongoing challenges we face. But with over 100 years’ experience in delivering high quality services, the Trust has the resilience to weather turbulent times. We don’t underestimate how these challenges impact disabled people and our ability to provide great quality homes and services. We have continued to offer financial support through our Positive Action Fund and have provided more laptops to customers and staff donated by Deloitte. With the wonderful help of volunteers, we have supported our local communities in need through our inaugural shoebox appeal. 

We have seen some great achievements across the Trust during 2023-24. Just a few examples include welcoming tenants to our new housing at Knutsford Road in Bassingbourn, supporting people on their journey to find work through the new Pioneer programme and achieving Cyber Essentials Plus accreditation showing our commitment to digital security. 

We will continue to drive positive change in 2024-25, focusing on customer engagement through our Experts by Experience, Tenant Scrutiny Panel and quarterly customer feedback weeks. This will help shape our service delivery and enable us to learn from our customers what we’re doing well and where we need to improve. 

We continue to invest in our people to ensure we have the right values and skills to meet the needs of our customers. We are increasing the use of technology to help our colleagues work more efficiently, with more time to dedicate to our customers. Better technology also enables our customers to live more independently. 

Everything we’ve achieved this year is thanks to the amazing work of our colleagues and volunteers and the generosity of our supporters such as the Varrier-Jones Foundation and Deloitte. We are so grateful for your support. Thank you so much. 

Brian Stewart OBE, Chair, and Sarah Miller, Chief Executive