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Please see below the change on delivery of our services over the Christmas period.
During the Christmas period, Tuesday 24 December to Thursday 2 January, the Repairs and Maintenance Service will be attending to emergency repairs only, such as no heating or hot water, a flood or loss of electricity. If you have an urgent repair, please report this, however, do note these will be attended to within the 7 days as per the customer standard.
The Housing Management Service will not be available on Wednesday 25 December, Thursday 26 December and Wednesday 1 January.
Both services will be covered by staff during the working hours of 9am to 5pm on Friday 27 December, Monday 30 December and Tuesday 31 December. Outside of these times the repairs telephone line will be answered by the out of hours contact centre.
Contact us during this period by:
Telephone 0330 678 0008 option 1 for Repairs or option 2 for Housing
Email repairsandmaintenance@papworthtrust.org.uk or housing@papworthtrust.org.uk
The Housing and Maintenance Service would like to wish all our tenants a Merry Christmas and Happy New Year.
Our Work and Health programme will be closing on Tuesday 24 December at 5:00pm, and will be open again on Thursday 2 January at 9:00am.
Our Routeways to Work programme will be closing on Tuesday 24 December at 5:00pm, and will be open again on Thursday 2 January at 9:00am.
Our First Steps programme will be closing on Tuesday 24 December at 5:00pm, and will be open again on Thursday 2 January at 9:00am.
Ipswich will be closed from 3.30pm on Tuesday 24 December, reopening 9:30am on Thursday 2 January.
Huntingdon will be closed from 3.00pm on Tuesday 24 December, reopening 9:30am on Thursday 2 January.
Cambridge will be closed from 3.00pm on Tuesday 24 December, reopening 9:30am on Thursday 2 January.
Abington will be closed from 3.00pm on Tuesday 24 December, reopening 8:30am on Thursday 2 January.
Basildon will be closed from 2:00pm on Tuesday 24 December, reopening 8:30am on Thursday 2 January.
OWL Bikes will close 2:00pm on Tuesday 24 December, reopening 9:00am on Thursday 2 January
