We understand that sometimes things can go wrong. If you are unhappy with the service you have received from us, please let us know so can put things right. 

It’s also great to hear from you when you are happy with something we have done. 

All complaints, comments and compliments help us continue to improve the services we provide you.

What is a complaint?

We define a complaint as an expression of dissatisfaction, however made, about the standard of service, actions or lack of action by us or one of our contractors.

You may feel that we have:

•    failed to do something we should have done
•    given you the wrong information
•    treated you unfairly

How can you contact us to make a compliment or complaint?

•    By telephone: 0330 678 0008 option 1 or option 2
•    By email at: housing@papworthtrust.org.uk / repairsandmaintenance@papworthtrust.org.uk
•    To a member of the Housing and Maintenance Team in person
•    By directly messaging the official Papworth Trust Facebook account at https://www.facebook.com/papworthtrust/ 
•    In writing to 1 Saxongate, Bradbury Place, Huntingdon PE29 3RR

Our complaints policy is here:

Housing complaints policy

Our self-assessment against the Complaints Handling Code is here:

Complaint handling code self assessment