As we enter a new decade, we are striving to build on our history of delivering good quality housing, work and care services for disabled people. Our customers are at the heart of everything we do, so that we can truly deliver person-centred services.

We recognise the external challenges ahead and have worked hard on strengthening our resilience to manage the future uncertainty.

Under the leadership of our new Chair, Brian Stewart, Papworth Trust has modernised our ways of working to be more flexible; locating ourselves closer to our customers makes us very excited about our future and what it holds for us.

The 2020/21 Business Plan highlights how we are developing our core areas of operation through growth and improving quality. In housing we are an early adopter for the new Together with Tenants Charter. We are also developing our asset management strategy to support more informed strategic decision making in the future, with the long term aim of building more accessible homes.

The work we do to support disabled people into employment is exemplary and we want to reach more people, as we are acutely aware of the positive impact having a job can have on a person’s mental and physical wellbeing.

We deliver high quality care services for customers with complex needs and are proud to have achieved an accreditation of ‘Outstanding’ from the regulator. However, the financial challenges of social care impact on us significantly and whilst our work on care efficiencies has improved this situation, our ambition for the future is growth and increasing sustainability.

Finally, our Opportunities Without Limits model integrates customers into their local community whilst promoting the development of skills, opportunities for employment and social inclusion. Constant innovation and engagement is important to ensure that the service continues to meet customer needs.

We are ambitious and excited about our future, working with our customers and our excellent workforce and volunteers we will DELIVER great services and homes to more disabled people.

Sarah Miller, Chief Executive