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The Scrutiny Panel is an independent team of tenants who work closely with the Trust to review the housing and maintenance service and the policies and performance in these areas. The Scrutiny Panel plays a key role in ensuring that the Trust offers a service that represents good value for money.
If you would like more information about the Scrutiny Panel please click the button below:
Papworth Trust has been delivering Time for Tenants sessions for the last 2 years and during that time we have received feedback from our housing tenants that have enabled us to make some changes to the way we deliver our services.
Earlier this year the Trust launched a new Customer Charter and Housing Customer Standards which gives much greater clarity on what tenants can expect whilst living in their Papworth Trust home and how we will measure our performance against these. In addition, we have successfully recruited Chris Bull, our new Director of Housing and Property.
It therefore feels that now is an appropriate time to pause the Time for Tenants sessions in order to review this model of engagement, and for the Trust to consider other ways of engaging with our tenants. We also want to hear from you as to how we can tailor our approach to meet your needs.
The Time for Tenants sessions that were scheduled for the remainder of the year will therefore be cancelled. We will communicate our thoughts and future plans with you through our quarterly tenant newsletters; the next one is scheduled to go out in July and through social media posts and the website. We will also be talking to you about what routes of engagement you would like to see.
We still continue to value your feedback, and if you wish to speak to a member of the Executive Team about a specific issue with your home please do contact us. You can contact Chris Bull directly by emailing Chris.Bull@papworthtrust.org.uk or by calling 0330 678 0008 option 2 and requesting for your call to be transferred to Chris.
